Are the goods insured?

Whilst the goods are on the pallet and in transit with The Pallet Network, the delivery will be insured in accordance with RHA terms & conditions of carriage. The goods are insured to the value of £5 per kilo, up to a limit of £5000 (1000kg)

We do advise customers to have independent insurance especially if the goods are of high value.

Newland Express Transport Ltd must be notified in writing within 5 working days of any damage to the whole or part consignment or physical loss, miss-delivery or non-delivery of part of a consignment.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the pallet to ensure there is no damage to the goods. If any shortage or damage is apparent, the delivery note should be endorsed accordingly. Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced. A signature with the words unchecked is not accepted by insurance companies either.