FAQ’s

A pallet is a flat transportable structure made generally from wood, occasionally plastic, designed to support a variety of goods giving stability to the item whilst in transit. Goods must be placed securely on the pallet and secured using strapping or shrink wrap plastic film.

Yes, to enable you to use The Pallet Network, the goods must be transported using a pallet. It is the customers’ responsibility to ensure the goods are secured safely for transit.

Anything that will fit!! The list is endless. The only goods we are unable to carry are hazardous goods.

Yes, we can if requested but will need some notice as our vehicles don’t generally carry empty pallets around. It will not be the driver’s responsibility to place and secure the goods onto the pallet.

All collection & delivery vehicles carry pallet trucks & the vehicles are fitted will tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure your pallet is safely placed on the vehicle. The maximum weight the tail lift can carry is 1000kg. To be able to use the pallet truck effectively the surface must be flat and constructed of either concrete or tarmac.

Packing an item correctly is vital to ensure its safety in transit between collection and delivery points. If the item is fragile it is advisable to wrap it in bubble wrap or cardboard to give it added protection. If the item being collected is of a mechanical nature it is vital that all oils and lubricants are drained before the goods are placed on the pallet. This ensures the health and safety of everyone involved in the movement of the goods. Goods must not overhang the edges of the pallet.

Restricted access is so often a problem we face because we are not informed prior to collection or delivery. The majority of our vehicles are 18 ton rigid trucks, therefore it is important that we are informed of any issues you think we may have with gaining access to the collection or delivery point. e.g. height or width restrictions on the road. If necessary, we can arrange to send a smaller vehicle.

Although it may seem a little confusing, by offering the different pallet sizes, we can offer you the best possible rate for delivering your pallet. You don’t want to have to pay for a full 6ft high pallet when your sending an item with a height of under 3ft and would be classed as a half pallet. We do ask you to accurately measure your goods to ensure you are charged correctly.

An oversized pallet is a pallet outside the dimensions quoted of 1m x 1.2 m. If as an example you were sending a pack of wood on a pallet, the wood in length was 6ft long, 2 ft wide & 2 ft high you would need to book this as an oversized pallet. The weight limit is the same as a full pallet (1000kg). As the pallet would take up two spaces on the vehicle instead of one it would be charged at double the normal rate.

You will need to know the dimensions of the item you wish to transport and their approximate weight. You need the collection and delivery addresses and telephone numbers.

Whilst the goods are on the pallet and in transit with The Pallet Network, the delivery will be insured in accordance with RHA terms & conditions of carriage. The goods are insured to the value of £5 per kilo, up to a limit of £5000 (1000kg)

We do advise customers to have independent insurance especially if the goods are of high value.

Newland Express Transport Ltd must be notified in writing within 5 working days of any damage to the whole or part consignment or physical loss, miss-delivery or non-delivery of part of a consignment.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the pallet to ensure there is no damage to the goods. If any shortage or damage is apparent, the delivery note should be endorsed accordingly. Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced. A signature with the words unchecked is not accepted by insurance companies either.